The Fitzrovia Partnership is a Business Improvement District representing businesses in the heart of London’s Fitzrovia.

Telephone: 020 3146 4260

11 -13 Bayley Street, London, WC1B 3HD

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Cross Functional Team

Establishing a Cross Functional Recovery Team

We recognise that there is a broad mix of business sector and size in Fitzrovia.

It is critical to establish a centralised, multidisciplinary task force as soon as possible to take ownership of, plan and oversee recovery efforts ahead of reactivation. For SME businesses, this may be one or two team members in the senior management team. For larger business with access to a range of staff disciplines, consider including team members from the following with then following skill sets:

Recommended Disciplines:

  • Executive Lead
  • Program Lead
  • Business Leadership
  • HR/People
  • Quality, Health, Safety and Environment (QSHE)
  • Operations
  • Facilities Management
  • Finance
  • Legal (Corporate, Regulatory & Employment)
  • Technology
  • Workplace Strategy
  • Procurement
  • Security
  • Crisis Management and Resilience
  • Marketing and Communications

Planning for the Safe Return to the Workplace – Pre Recovery Phase

Research into business internationally who have entered this phase earlier than the UK, along with learnings from UK business who have now re-started their workplaces or have emerged from a localised lockdown, suggests that reactivating workplaces and commercial establishments is unlikely to be straightforward. Forward planning is critical as important activities will need to be approached in fundamentally new and innovative ways. Some of the key areas include:

1. Safety, Health and Wellbeing

Businesses should prepare for a more selective workforce that will expect continuous, credible assurances that they are returning to a safe workplace environment. This will include clear displays of timely, regularly updated safety, health and wellness information and resources for employees, visitors and occupants throughout the workplace.

2. Stakeholder Engagement

Relationships with key stakeholders will be pivotal as companies prepare to reactivate the workplace. Consider this preliminary list of stakeholders with whom to communicate and coordinate prior to reopening a facility or workplace.

3. Occupier Stakeholders

  • Business Leaders
  • Departmental Partners (e.g., QSHE, HR, Security, Marketing)
  • Employees
  • Contractors
  • Supply Chain Partners
  • Landlords
  • Service Providers
  • The Fitzrovia Partnership

4. Property Owner Stakeholders

  • Tenants/Occupiers
  • Property Manager
  • Supply Chain Partners
  • Service Providers
  • The Fitzrovia Partnership

5. Business Requirements and Work Arrangements

The UK government has demonstrated that the reactivation of workplaces will take a staged approach, consistent with public health guidance which indicates that social/physical distancing measures will be a mainstay for business until a Covid-19 vaccine or therapeutic treatmentis established. Employers should establish a plan that enables gradually increasing the number of people who return to work.

6. Procurement and Financial Considerations

Both occupiers and landlords should plan for new levels of service, supplies and activities necessary to facilitate a reactivation and evolution of the workplace. Examples of areas that may require planning and increased funding include enhanced cleaning of high contact areas; introduction of new access/egress protocols (eg: one way systems,timed/announced visitor or customer access, measures to enable physical distancing); increased quantities of supplies such as hand sanitisers, anti-bacterial wipes, latex gloves, face coverings; re-modelling of work environments and associated technology and equipment; utilisation of contact tracing technologies; touchless technologies, to name just a few considerations.

7. Workplace Strategy

Businesses should conduct a top down/bottom up review of business requirements and implications to assess and optimise their Reactivation to Recovery to Revival evolution to ‘New Normal’ (Short, Medium, Long Term) positions and options considering anticipated changes to workplace strategy in a post-covid-19 environment. Business will need to build greater resiliency by introducing a broad range of physical and virtual solutions based on business needs both inside and out of the workplace.

Recover: How To Return >

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